Managing Consumer Complaints

SATRA’s Managing Consumer Complaints explores a variety of faults found in footwear products and provides an understanding of consumer complaints and what can be considered justified.

The publication draws on SATRA’s expertise in testing footwear and contains a selection of technical articles that were originally published in SATRA Bulletin magazine. With 100 years’ experience, SATRA has access to footwear research and test results that cover most of the wear scenarios likely to be encountered with virtually every shoe and boot you can imagine.

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